Shipping and Returns
- All sales are final. Please read all product descriptions before placing your order. We do not accept any returns or exchanges. No exceptions.
- Orders are processed and shipped out within 2-4 business days. The time frame does not take into account any delays or issues related to the United States Postal Service (USPS).
- AllerGlow is not responsible for shipping delays or lost packages marked delivered but not received. In case this occurs, please file a claim with the USPS using your tracking number and our company will consider the appropriate solution to the issue.
- Standard US shipping rates are calculated at checkout. The shipping costs are dictated by the current USPS rates, which factors in weight and shipping destination to determine the price.
- Because we are a skincare business, we cannot accept returns or execute an exchange without approval. Please email us at AllerGlow@gmail.com for questions about returns and refunds. Shipping charges will not be refunded or credited for UNOPENED packages that are returned with approval.
- Our products are handcrafted in small batches. That means no two products will be the same, so slight differences in color, smell, size and consistency is normal.
- If you need to cancel your order, please call us at 704-870-7222. We can cancel your order within an hour of placing it, but please let us know as soon as possible. Once an order leaves our warehouse, we are unable to cancel the transaction.
- We want you to be happy with your purchase. If you are unhappy with your products, please send us an email at firstname.lastname@example.org and we will work with you to make it right.
AllerGlow business hours are Monday-Friday 9AM - 5PM ET. We do not process or ship orders on weekends or holidays. Please email us any time and allow 24-48 business hours for an email response.
We appreciate your business!